Shipping Policy
🚚 Delivery Information
We deliver tiles, SPC flooring and bathroom products across the UK using a combination of parcel couriers and pallet delivery. Delivery options and costs are shown at checkout based on your postcode and order contents.
Mirrors, showers, radiators, accessories and smaller items.
Estimated: 2–7 working days.
Tiles & SPC flooring delivered on pallets (typically via UPN).
Estimated: 2–7 working days.
Next Day, Day Specific & Saturday options (UK Mainland only, where available at checkout).
Email: sales@tilesparadiseuk.com
🧭 How your order is sent
📦 Parcel Delivery
- Used for: mirrors, showers, radiators, accessories and other smaller items
- Estimated delivery time: 2–7 working days
- Tracking: you’ll receive tracking updates from the courier once dispatched
- Upgrades: Next Day / Day Specific / Saturday (UK Mainland only, where available)
🧱 Pallet Delivery (Tiles & SPC Flooring)
- Used for: tiles, SPC flooring and other large/heavy orders
- Estimated delivery time: 2–7 working days
- UPN updates: you’ll receive delivery updates once dispatched
- Kerbside only: pallets are delivered to the nearest safe, accessible kerbside point
- Vehicle: typically 18-tonne lorry with tail lift
- Availability: someone must be present — pallets cannot be left unattended
- Please inspect pallet deliveries on arrival.
- If there is visible damage, note it on the courier proof of delivery and take clear photos.
- Do not sign or mark the delivery as “checked & clear/clean” if damage is present.
- Report damage within 2 working days (48 hours) for replacements or refunds: sales@tilesparadiseuk.com
If you need extra time to inspect your order after delivery, you can add Extended Delivery Protection at checkout for £9.99. This extends the damage reporting window to 4 working days. (Does not apply once items are cut/installed.)
💷 Pallet Delivery Fees (Tiles & SPC Flooring)
Pallet delivery fees for tiles & SPC flooring depend on your order value (pallet deliveries only). Your exact cost and available delivery upgrades are shown at checkout after entering your postcode.
| Order value (Tiles/SPC pallet orders) | Pallet delivery fee | Notes |
|---|---|---|
| £0 – £99.99 | £99.99 | Kerbside pallet delivery. Upgrades may be available (UK Mainland only). |
| £100 – £499.99 | £39.99 | Kerbside pallet delivery. Upgrades may be available (UK Mainland only). |
| £500+ | FREE | Free standard pallet delivery (exclusions may apply for remote areas). |
Parcel deliveries (mirrors, showers, radiators, accessories) are priced separately and shown at checkout based on postcode, size and service selected.
🚧 Access restrictions & special conditions
Please tell us in advance if your property has access restrictions so we can advise the best delivery approach. Email: sales@tilesparadiseuk.com
- Narrow or weight-restricted roads
- Steep inclines or tight turns
- Low-hanging trees / overhead obstructions
- Steps, gravel, grass or uneven paths (pallet trucks cannot safely traverse these)
- Gated access / restricted delivery times
If delivery cannot be completed due to undisclosed restrictions, the courier may return the goods and a redelivery/return fee may apply.
A £40 charge per pallet applies for cancellations after dispatch, refused deliveries, or missed pallet deliveries. Please ensure your phone number is correct so the courier can contact you to arrange delivery.
❓ Delivery FAQs
How long does delivery take?
Will I get tracking updates?
Is pallet delivery to the door or inside?
What if my order arrives damaged?
Can I change my order or delivery address after dispatch?
Do you offer collection?
Tip: Please avoid booking installers until your order has arrived and been checked. For anything delivery-related, email sales@tilesparadiseuk.com.