Reviews

Based on 65 reviews
86%
(56)
2%
(1)
3%
(2)
2%
(1)
8%
(5)
Gorgeous tiles poor communication

Some tiles were broke on arrival, I tried several times to communicate with the company to no avail and therefore had no choice but to order extra online and therefore it wasn’t such a bargain.

Gorgeous tile, terrible service

Three boxes were broken on delivery and one box was completely different, struggled to communicate with them as no contact number and had to wait for email responses. I was sent one box initially and gave up and ordered the extra online as no one was coming back to me. Expensive lesson wouldn’t use again

Very good quality tile we perched fro our office very happy with them

Very well customer service fast response

Excellent

Excellent service, couple of packs were broken but given extra tiles than I have ordered, so I had no issues.

Over the moon!

When I ordered I was worried it was a scam based on the price I was WRONG

Not only did they come in 2 days they are absolutely beautiful! Highly recommend

Poor experience

Ordered 5 sample tiles in total.
Only 2 turned with no labelling, poorly cut tile samples (sharp edges) and no explanation of why I didn’t receive the other 3 tiles.
Got in touch with Tile paradise and to their credit the did refund what I paid. After that kind of experience would you buy anything from them?!

Great tiles

Fast delivery, lovely looking tiles, will look even better once there on the walls.

The tiles look good and are good quality for the price

Very good

Very good service and stuff,
We are Very happy,

Amazing

Amazing tiles and quick delivery service. They look awesome in my bathroom

Absolutely outstanding!! Makes a real show stopper. 1/2 the price of other sites aswell, will be buying more to do the rest of my salon

Beautiful Tiles

Beautiful tiles and Fantastic customer service

Nice Tiles

The gold vein is May favouraite from all their onyx tiles. Was really stuck between this and the Opulent Onyx

The tile its self is lovely

When they came there was 3 boxes with all tiles broken badly, but when we told you, you send out new ones, but my tiler is doing the job now and he has come against another box with both tiles broken, because they are so big they really need to be wrapped so much better then you do, what a waste of money and time, You need to get your warehouse to do a much better job

Still no sample

And your reviews were so good which is why I tried to order from you .

Very nice tiles,good logistics,also extra free tile in case some got damaged!

Great floor tiles

Was worried about buying tiles without seeing them but these did not disappoint.

We have them in our bathroom and they look great.

Great Service

I absolutely love these beautiful tiles – they're just what I wanted! They should make my new kitchen look incredible. A huge thanks to Chris for his exceptional support when I was ordering. The customer service was truly brilliant. He kept me well-informed regarding delivery.

Beautiful Tiles!

I love my tiles which will look stunning after the builder has refurbished my bathroom.

However, the delivery method leaves much to be desired. After a few days I started to check on the web site to see if my tiles had been despatched. According to the web page they were still being processed, whatever that meant. After approximately 10 days, I emailed to ask when delivery might be, but had no response. They are impossible to contact! After about 2.5 weeks, I received an email to say I'll be receiving a consignment! When they arrived it was on a forklift type apparatus on a pallet! This pallet was left to me to dismantle and take to the local dump! I am a 66 year old woman with a very painful back! Luckily i had a male freind that could help. He had to use his power tools to break down the pallet to get in his small car to take to the dump. Before my freind could arrive it started to rain which degraded the cardboard the tiles were kept in. Therefore less protection. When bringing them in we found a lot of the tiles corners had snapped off. I'm just hoping there's enough whole tiles to do the job!

I had no idea they would be delivered this way, and would have gone somewhere else if I'd known.

The tiles are lovely, but communication with these people and the way they do business is atrocious. Make sure you understand how the delivery works.

Never received my samples

The tiles are beautiful however got no email for when they weee to be delivered or ;out for delivery; so wasn’t at home and the delivery guy had to wait for me and I ordered two samples but no sign , tried to contact customer support

But the tiles are beautiful and classy