Reviews

Based on 2192 reviews
96%
(2095)
2%
(49)
1%
(16)
0%
(2)
1%
(30)

4 broken tiles still waiting for replacement sent photos straight away

It should have been orange honey, I just hope that is what you have sent me in my complete order....

If you sent me honey gold then it was not what I ordered. I ordered Orange and Honey! I thought that maybe you sent a part of the tile that didn't have orange on it, so didn't get the full colouring.

Samples

Received two good sized samples , prompt delivery and well packed . Good quality tiles , trying to match original tiles . Samples close but need to be a lighter grey ..still happy with seller's service

Disappointed

The tile arrived broken because the packaging was flimsy. It was not worth the postage I paid to have it delivered.

Beautiful tiles

Exactly as I had imagined in my minds eye when I was planning my new bathroom. Great quality tiles and easy to work with.

Damaged goods

Two of the packs arrived damaged with tiles cracked from top to bottom. These arrived on pallet on site. Were not unpacked until the Friday as I work away from the home. Attempted reasonable outcome but was told unable to claim return, then didn't reply to my subsequent e-mail. Will look to claim back as goods not of satisfactory quality.

The tile different from adveetised

I ordered the tile on line but the picture of the tile I liked and ordered is different from that dilevered. I was disappointed.

T
Java Jade Dark Grey 60x60cm Porcelain Tile Bundle – 36m² + 5 Adhesives + 3 Grouts – Limited-Time Offer
Tracey Horrocks
Great tiles look stunning

Fantastic service - responsive contact from seller - tiles arrived on time and intact, I was worried some tiles would be broken in transit but am please to say I had no broken tiles :-)

Stunning

Absolutely gorgeous quality and service The price was half comparable to in the shops, Highly recommend this company, I will be ordering again 💯% Very Very pleased THANKS

Tiles are lovely

Tiles are great, just the communication around delivery issues/resolution as the client was not clear and confusing. Feedback would be to be more clear and absolute in any communication, from beginning to end. To their defence was all resolved in the end. Tiles fab, but would be dubious about further larger orders due to this

Will never order returning product is costly £73.00

Good Morning

Yes, you can return the product. The cost of return delivery is £70 for a pallet. Plus 20% handling charge - so you would receive a refund of £73.20.

Do let me know and i can book in a collection for you

Kind regards
Sam

Stunning

Bought off the Internet took a gamble, but the gamble was worth it. The tiles were stunning.

Total disappointment

Sorry but I was very disappointed with this sample as it always act totally different the photo on website. The photo on website shows realistic pretty gold lines in it but the real tile had just yellow lines not gold at all. You should be honest and change the photo on the website.

Inaccurate samples to pay for.

The most smallest sample I’ve ever seen. Considering this is from a 1200x600 tile, the least you could do is provide a sample that at least reflects the design and not the corner of the tile which doesn’t even have the design on it. Think the cherry on top is that we even had to pay for these.

Onyx Green Marble Effect Polished Porcelain 60x120cm Wall and Floor Tile

Excellent product

Received my tiles when they said I would excellent value for money lovely tiles used the same in both if my bathrooms love them only thing I would say they state white but they are definitely a very very pale grey not stark white but love them anyway highly recommend

Eternal Elegance Carrara Marble Effect Polished Porcelain 60x60cm Wall and Floor Tile

Nice tiles but broken ones received

Nice tiles but broken ones received and no replacement after sending photos

Thunder Gold Marble Effect Polished Porcelain 60x120cm Wall and Floor Tile

Galaxy Sky Blue Onyx Polished Porcelain 60x60cm Wall & Floor Tile

Great service

Had some questions message them on WhatsApp great service

Title thickness are less than other brand tiles

The product was delivered, but was broken half of them
I believe this tile was in the stock for long and it looks like dirt inside quality is rubbish